A Basic Clean focuses on regular upkeep tasks like dusting, vacuuming, mopping, tidying bathrooms, and replenishing supplies, making it ideal for maintaining a neat and fresh environment on a recurring basis. In contrast, a Deep Clean is a more thorough process targeting areas often missed during regular cleaning, such as behind furniture, baseboards, and hard-to-reach spots. It’s perfect for spring cleaning, preparing for special occasions, or achieving a fresh start. To begin recurring cleaning services, we require an initial deep clean to establish a clean baseline, improve efficiency, and ensure the best results moving forward.

Yes, our cleaners are fully insured and covered by workers’ compensation, with proof available upon request. Additionally, we conduct thorough background checks during the hiring process and continue to perform periodic checks throughout employment to ensure our team remains trustworthy and professional.

No, you do not need to provide cleaning supplies or equipment. We maintain and inspect our supplies regularly to ensure we are fully prepared. However, we recommend providing your own toilet bowl scrubber and broom for hygienic reasons, as these items can be difficult to sanitize between uses. While not required, having these on hand can enhance the cleaning process.

Absolutely! During your consultation, we create a customized checklist tailored to your specific needs and send it to you for approval before scheduling your initial clean. The checklist outlines areas to be cleaned and any specific tasks or priorities. You can update the checklist anytime, but we kindly ask that changes be requested in advance. Additional fees may apply based on the time and labor required for the adjustments.

We understand that things come up, and you may need to reschedule or cancel your cleaning session. Please let us know a few days in advance so we can fill your spot. As a small business, cancellations can impact our cleaners’ schedules and pay. If a last-minute cancellation is unavoidable, we kindly ask that you work with us to reschedule for the next available date to maintain the cleanliness of your property and support our team.

The exact time for a cleaning session depends on the property’s condition. An initial deep clean for a well-maintained, average-sized property typically takes 3–4 hours with a team of three cleaners. However, properties in worse condition may take significantly longer. We prioritize communication and will keep you updated throughout the process. After a few sessions, we can better estimate the average time required based on previous cleans.

No, you do not need to be present during your cleaning session. While it is not required, we recommend clients avoid being home during cleaning to allow our staff to work without interruptions. This increases efficiency and productivity and enables a more thorough clean, as staff can focus on detailed tasks without feeling rushed or accommodating an occupied space.

Yes, we proudly stand by our work with a Satisfaction Guarantee or We Will Come Back policy. At Scranton Cleaners, we prioritize exceeding client expectations by focusing on cleanliness and attention to detail. If you’re present at the end of your cleaning session, our team will conduct a final walkthrough to ensure everything meets your standards. If you’re not completely satisfied, we will address any concerns until your needs are met, ensuring your peace of mind and happiness with our services.

We offer several payment options, including Zelle, Venmo, cash, and checks. For larger or daily accounts, we also provide the option to set up direct deposit or keep a card on file. Please note that credit card payments may incur up to a 4% processing fee, which will be the client’s responsibility.